Returns & refunds

Changed your mind, or need a different size

Tried it on, not right? You've got 14 days from the day it lands in your hands. Send it back unworn with the tags still on and we'll refund you, swap your size, or put it on a store credit — whichever suits. We don't ask why. Normal doesn't come in one size, and neither do we.

Sale items

Sale pieces come back as store credit rather than cash — that's the only difference. And if a sale item turns up faulty, it's treated as a faulty item below, so you're still covered.

Faulty or damaged

If something arrives wrong — a print that's cracked, a seam that's come apart, a cap that's the wrong shape — tell us within 30 days of buying it and we'll replace it, refund it or credit you. A fault is on us, so we pay the return postage. Drop a photo in your email and we'll get moving the same day we read it.

How to send something back

1. 1. Email hello@nstan.com.au with your order number and what's going on. A photo saves a day of back and forth.
2. 2. We reply with the return address and what to write on the parcel.
3. 3. Pack it back the way it came — original packaging, tags still on — and post it.
4. 4. When it lands, we check it over and email you to say it's in and whether your refund is approved.
5. 5. Approved refunds go back to your original payment method within 10 days.

Prefer to skip the email? Lodge your return with our form — order number, what's coming back, done. Nothing to print.

Refunds and timing

Checkout runs through Shopify, so the money goes back the way it came — card to card, PayPal to PayPal. Once your return has arrived and been checked over, an approved credit is on its way within 10 days.

If your refund hasn't shown up

Check your bank account again, then your card issuer — sometimes a credit sits with them for a few days before it posts. Then your bank, which often takes its own time. If it's still nowhere to be found, email hello@nstan.com.au with your order number and we'll chase it from our side.

Who pays the postage

Return shipping is on you, unless the item is faulty or arrived damaged — then it's on us. Original shipping charges aren't refunded; the shipping & delivery page has the rates and timeframes we charged you. If you're posting anything back worth more than $75, use a tracked service: if a parcel goes missing in transit, we can't refund what never reached us.

What we can't take back

• Items that have been worn, washed or altered.
• Anything with the tags removed.
• Returns sent back after the 14 day window (30 days for faults).
• Damage that happened after delivery, rather than before it.

Where an item comes back used, damaged through no fault of ours, or late, we may offer a partial refund rather than a full one.

Your rights still stand

Nothing in this policy limits your rights under the Australian Consumer Law. If something is faulty or isn't what we said it was, those guarantees apply no matter what this page says.

Who you're buying from

NSTAN trades as David L Stark, ABN 99 935 935 344. Every order, refund and store credit sits against that ABN, so if you need it for your records, that's the name and number to use.